FAQ

Frequently Asked Questions

1. How long does shipping take? Orders are processed within 1-2 business days. Standard delivery takes 5-8 business days across the USA.

3. What is your return policy? We offer a 30-day return window for eligible items. Large furniture, cat trees, kennels, and litter boxes are non-returnable. Please see our Return & Refund Policy for details.

4. How can I track my order? You will receive a tracking number via email once your order is shipped. You can also visit the Track Your Order page.

5. What if my product arrives damaged? Please contact us immediately with clear photos. We will arrange a replacement or refund as soon as possible.

6. Are the products suitable for large dogs/cats? Yes, we have multiple sizes available. Please check the Size Guide and individual product descriptions for weight and size recommendations.

7. Do you offer warranties? Most of our premium products come with manufacturer warranties. Warranty details are mentioned on the product page.

8. How do I choose the right size? Please refer to our Size Guide page for detailed measurements of collars, beds, and other products.

Still have questions? Feel free to contact us anytime. We are here to help!